Privacy Policy

1. Information we collect

We collect information you provide and information about your use:

• Contact details you enter when requesting a quote or creating an account, such as name, email, phone, company, and shipping address.
• Design and order data, including the mats you configure, quotes, revisions, and messages with our team.
• Technical data, such as your device, browser, and log information used to operate and secure the Service.

2. How we use information

We use information to:

• Provide quotes, process orders, and support you.
• Operate, maintain, secure, and improve the Service.
• Send transactional messages about your quotes and orders, and, where you have opted in, other notifications.
• Detect and prevent fraud, abuse, and misuse.
• Comply with legal obligations.

3. Email preferences

We send transactional email that is necessary to run your account and orders, such as sign-in, password, and order updates. You can manage optional notification email from your account settings at any time. Transactional messages cannot be turned off while you have an active account or order.

4. How we share information

We do not sell your personal information. We share it only as needed to run the Service: with service providers who host our systems, send email, or process orders on our behalf; with a partner company when you are working through that company’s program; and when required by law or to protect our rights and users.

5. Data retention

We keep information for as long as your account is active and as needed to provide the Service, meet legal and accounting obligations, resolve disputes, and enforce our agreements. You may ask us to delete your account information, subject to records we are required to keep.

6. Security

We use reasonable technical and organizational measures to protect information, including access controls and encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

You can review and update your account information, manage optional email preferences, and request access to or deletion of your personal information. Depending on where you live, you may have additional rights under local law. To make a request, contact us using the details below.

8. Children

The Service is intended for business and adult use and is not directed to children. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes may be communicated through the Service.

10. Contact

Questions or requests about your privacy? Email us at support@wellnessmats.com.